IMPORTANT MESSAGE: For ALL Patients & Owners
Due to the very rapidly changing novel coronavirus and related disease (COVID-19), WVRC is taking additional precautionary measures within each of our hospitals to keep our staff, doctors, technicians, animals, clients and visitors safe, while continuing to provide essential patient care.
Effective Friday, March 13, only hospital personnel — including doctors, technicians, and essential staff — will be allowed inside all areas of the hospital until further notice.
Veterinary hospital staff will meet clients in the parking lot and bring pets in for care. During this time, services may be limited, and some existing appointments may need to change. Hospital personnel will contact clients directly with information about any changes.
What clients should do when they arrive at the hospital with patients:
Call 866-542-3241 when you arrive at the parking lot. The menu will instruct you which number to push for our Waukesha (1), Grafton (2), or Racine (3) location. A member of our client care team will assist you.
Please remain in your vehicle with your pet.
Care professionals will discuss your needs by phone when you arrive. At the end of the phone conversation, a care professional will come to the parking lot to bring your pet into the building for evaluation.
After the medical team evaluates your animal, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.
Shortly thereafter you will receive a phone call from a customer service representative to obtain a deposit via one of our payment methods:
- Credit card or Care Credit are preferred, but cash or check will also be accepted.
Updates will be given regularly via phone by your medical team.
Once the care of your animal is complete, you will receive another call where the discharge process will be discussed and any remaining balance will be collected prior to the discharge of your pet from the hospital.
Exceptions will be made for owners bringing in their pets for euthanasia or pets that are in dire life/death circumstances. In these cases, owners will be allowed in the hospital.
A trip to the hospital with one’s pet can be a stressful situation under ideal conditions, but with the heightened concern for the COVID-19 outbreak, we need to be especially calm and patient during this time. Thank you for entrusting us with your pet’s care and for understanding the added precautions need to keep everyone safe and healthy.
The Centers for Disease Control have a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html